Refund policy

You can request a return within 30 days of receiving your order. Items must be unused and in their original condition and packaging. To start a return, use our contact form with your order number and reason, and we’ll send instructions. If an item arrives damaged, defective or wrong, contact us through the form within 7 days and we’ll arrange to collect a photo and send a replacement or refund. Used grooming items, opened consumables and used chew toys can’t be returned unless they arrived damaged or defective. Approved refunds go to your original payment method within 5–10 business days. Original shipping costs aren’t refundable unless the item was damaged, defective or incorrect.